Guest Directory



High Country Inn
Welcome to the
High Country Inn & Suites
High Country Inn
HIGH COUNTRY INN
419 Banff Avenue, BOX 700
Banff, Alberta, Canada T1L 1A7
Tel: 403 762 2236     Fax: 403 762 5084   Toll Free: 1800 661 1244
info@banffhighcountryinn.com
Management and Staff trust you will enjoy your stay and have a memorable holiday in Banff.

IN-HOUSE SERVICES
A Front Desk representative is on duty 24 hours per day. Please do not hesitate to dial 0 on your room phone or contact them directly if you have any questions or concerns. Any maintenance issues that you experience should also be reported to the Front Desk staff.

Telephone Operation:
Front Desk
Dial 0.
Room to Room
Dial the three-digit room number.
Local Calls
Dial 9 + the local number, including the 403-area code. No charge is applied.
Long Distance Calls Within Canada
Dial 9 + 1 + the Canadian number, including the area code. Charges of $0.85 per minute will apply.
Long Distance Overseas
Dial 9 + 011 + the country code + the international number. Charges of $1.50 per minute will apply.
Toll Free
Dial 9 + the 1-800 or 1-888 number. No charge is applied.
Telephone Operator
Dial 9 + 0.
Collect
Dial 9 + 0.
Calling Cards
Dial 9, then follow the directions provided on the card. No charge is applied.
Emergency Services
Dial 911.

If a red light is illuminated on your phone, a message has been left. Pressing the lit button will play the message.

Emergency Numbers:
In case of emergencies, 911 will connect you to Fire, Police, or Ambulance services.

RCMP (Police)
403-763-6600
Fire Department
403-762-1256
Wilderness Search and Rescue
403-762-4506
Alpine Medical Clinic
403-762-3155
Hospital
403-762-2222

Tourism, Weather, and Driving Information:
1-855-391-9743 / 511
403-762-1550
403-762-8421
403-762-0270
Breakfast:
Our new restaurant, Fat Ox (Banff) is currently under construction. In the meantime, we recommend the El Toro Restaurant, which is located in Irwin’s Mountain Inn. This restaurant comprises a Canadian, Mexican, and Spanish-influenced cuisine. The breakfast menu includes many great options, such as omelets, French toast, and eggs benedict. El Toro is open for breakfast from 7am-11am, seven days per week. For other great options, please see our complete list of recommendations!

Housekeeping, Toiletries, and Bedding:
If you do not wish to have the housekeepers service your room, please hang one of our “Do Not Disturb” signs on your door handle or notify the Front Desk. Towels left folded, unused, or hanging from the racks will not be changed until the room is checked out. As our hotel is an environmentally friendly establishment, please carefully consider whether your towels truly need changing. Additional toiletries or bedding can be requested with the Front Desk staff and will be supplied free of charge.


Coffee, Tea, and Microwave Ovens:
In addition to the complimentary tea and coffee available in the lobby, we provide complimentary coffee supplies in our guestrooms. Tea Kettles are available upon request from the Front Desk.   Additional tea bags, coffee packets (including a decaffeinated variety), sweeteners, cream, etc. can be requested from the Front Desk staff. Those looking to make tea can also use the coffee pot to warm up water.  Similarly, if your room does not include a microwave, you can request one at the Front Desk.


Pool, Sauna, and Hot Tubs:
The pool, sauna, and hot tubs are free for our guests’ use, and are open from 8:00am to 10:00pm.  They are all found on the first floor of the hotel’s southern wing, near the Cascade Conference room. Additional pool towels can be requested through the Front desk should the supply in the pool area be exhausted.


Wireless Internet:
The wireless internet connection is offered complimentary during your stay at the High Country Inn. Instructions for accessing our internet are provided on our key card envelopes. Your device should automatically redirect you to a browser page that lists our internet policies. At the bottom of this page is a button that says, ‘Continue to Connect to Internet’. Click that and your device will be connected to our Wi-Fi!


Laundry Services and Ironing:
A coin-operated Laundromat, which can be accessed using your room key, is in the hotel’s parkade. The washing machines require three $1.00 coins per load, and the dryers take two $1.00 coins. Laundry soap and dryer sheets are available at the Front Desk and cost $1.00 each, including taxes. Ironing boards and irons are found in all rooms.


TV Operation and Channels:
If you experience any difficulties with the TV remote, please contact the Front Desk staff. The device likely needs to be reprogrammed, which is an uncomplicated process that takes only seconds. To purchase movies through Telus TV, simply follow the prompts and enter your credit card number to pay for the movie of your choice.

Items available at Reception…
Toilet Rolls
Bar Soap
Coffee / Tea
Garbage Bags
Shower Gel
Sugar / Whitener
Laundry Detergent Pods
Shampoo
Bottle Openers
Clothes Dryer Sheets
Conditioner
Tissues
Pool Towels
Body Lotion
Microwave

Frequently Used Telephone Numbers:
Banff Taxi – 403-762-0000

Airport Shuttles:
1-888-449-2901
1-800-760-6934
Dining Suggestions
Ask for further recommendations, menus, and directions at the Front Desk.

Restaurants:
Coming Soon!
TBC
A wood-fired steakhouse specializing in prime rib of beef.
403-985-9163
Classy bar/eatery with a casual vibe.
403-762-4825
Southwestern & Mediterranean cuisine.
403-762-3963
Canadian food with a Spanish & Mexican influence.
403-762-2520
This lodge-style sports bar offers familiar pub grub.
403-762-4616
Quirky eatery featuring inventive vegan & vegetarian dishes.
403-760-3933
Banff's oldest pub, established in 1985.
403-762-2121
Cajun seafood & burgers join Louisiana libations.
403-762-2633
Coffee:
Traditional coffee shop with a cozy vibe.
403-762-2000
Informal counter-serve coffee shop with a patio.
403-985-0989
Traditional tastes, artisan attitude.
N/A
An independent specialty coffee house.
403-760-7298
Homey bakery & cafe with local art.
403-760-5074
Pizza & Takeout:
Pizza & subs share the menu with wings and poutine.
403-762-5500
Rustic, laid-back hangout offering thin-crust pizza.
403-762-2021
Pizza, burgers & salads offered in a chill, snug space.
403-762-3388
Relaxed restaurant serving traditional Indian cuisine.
403-985-2005
Spacious venue offering Cantonese & Szechuan cuisine.
403-762-3939
Traditional Indian dishes and our chef’s fusion creations.
403-985-7001
Attractions in Banff
Ask for further recommendations, information, and directions at the Front Desk.

Museums and Art Galleries:
The Museum is an exhibition space associated with Banff National Park and houses more than 5,000 vintage botanical and zoological specimens.
403-762-1558
Journey into the extraordinary heritage of the First Nations People of the Northern Plains and Canadian Rockies, at the Buffalo Nations Museum.
403-762-2388
Visit the Cave and Basin National Historic Site to learn about and experience the birthplace of Canada’s national parks.
403-762-1566
Walter Phillips Gallery is exclusively committed to the production, presentation, collection and analysis of contemporary art and curatorial practice.
403 -762-6281
The Whyte Museum of the Canadian Rockies makes accessible the history and culture of the Rocky Mountains of Canada through collections and exhibitions.
403-762-2291
Gondola and Hot Springs:
At 1585 meters of elevation, Banff Upper Hot Springs is the highest operating hot spring in Canada.
1-800-767-1611
From venturing on a glacier to summiting a mountain or seeing wildlife along a lakeshore. Experience the Canadian Rockies’ most remarkable sights.
1-866-606-6700
Spas:
A holistic wellness space located in downtown Banff.
403-985-0402
Massage therapy and relaxation spa in downtown Banff.
403-985-2200
Filled with natural light and stunning mountain views.
1-866-379-0022
A full-service spa with six treatment rooms.
1-866-379-0025
Reawaken your senses and discover new energy.
403-762-1772
Cinema:
Small, modern movie theatre with retro flair showing first-run films on 4 screens.
403-762-8612
Tourist Services

Vehicle Rentals:
Budget/Avis
403-762-3222
Hertz
403-762-2027
National
403-762-2688
Currency Exchange:
Banff Currency Exchange
403-762-4652
Clock Tower Mall
403-762-4698
​Banks:
ATB Financial
403-762-8505
BMO
403-762-2275 
CIBC
403-762-3317
Churches:
Banff Park Church (Associated Gospel) 
403-762-3225
Church of Jesus Christ of Latter Day Saints
403-762-3113
Full Gospel Church 
403-762-2740
Presbyterian Church
403-762-3279
St. George’s-in-the-Pines (Anglican)
403-762-2128
St. Mary’s (Catholic)
403-762-3450
United Church
403-762-2075
​Ski/Snowboard/Bike Rentals:
Banff Ski Hub
403-762-4754
Snowtips – Bactrax
403-762-8177
Ultimate Ski & Ride
403-762-0547
Winter Activities
Ask the Front Desk staff for further information, brochures, and bookings.

​Ski Resorts:
Lake Louise Ski Resort
403-522-3555
Ski Banff @ Mt. Norquay
403-762-4421
Sunshine Village
1-877-542-2633
Dogsled Tours:
Howling Dog Sled Tours 
403-678-9588
Snowy Owl Sled Dog Tours
403-678-4369
Guided Tours:
Discover Banff Tours
403-760-5007
Radventures
403-493-9556
White Mountain Adventures
403-760-4403
Wild Cave Tours
403-678-8819
Yamnuska Mountain Adventures
403-678-4164
​Snowmobiling:
Snowpeak Rentals and Tours
1-250-344-0969
Toby Creek Adventures 
1-888-357-4449
White N’ Wild Snowmobile Tours
1-800-668-9119
Helicopter Tours / Skiing:
Alpine Helicopters Ltd.
403-678-4802
CMH Heli-skiing
1-800-661-0252
Kananaskis Heli Tours
1-855-678-1295
RK Heliski
1-800-661-6060
Yamnuska Mountain Adventures
403-678-4164
Sled Rides:
Holiday on Horseback / Warner Guiding
403-762-4551
Summer Activities
Ask the Front Desk staff for further information, brochures, and bookings.

Guided Tours (Including Wildlife Safaris):
Banff Adventures Unlimited
403-762-4554
Brewster Sightseeing (runs Icefield Tours)
1-866-360-8839
Discover Banff Tours
403-760-5007
Radventures
403-493-9556
Sundog Tours
780-852-4056
White Mountain Adventuress
403-760-4403
Wild Cave Tours
403-678-8819
Yamnuska Mountain Adventures
403-678-4164
Trail/Carriage Rides:
Holiday on Horseback / Warner Guiding
403-762-4551
White Water Rafting:
Chinook Rafting
403-763-2007
Hydra River Guides
403-762-4554
Rocky Mountain Raft Tours
403-762-3632
Wild Water Rafting Adventures
1-250-344-6521
Fishing:
Banff Fishing Unlimited 
1-866-678-2486
Hawgwild Fly Fishing Guides   
403-678-7980
Golf Courses:
Banff Springs Stanley Thompson Course
403-762-6801
Canmore Golf and Curling Club 
403-678-5959
Stewart Creek Golf Course 
403-609-6099
Silvertip Golf Club
1-403-678-1600
Hotel Regulations and Information

Check in:
Check in time is from 4:00pm.

Check out:
Check out time on the day of your departure is 11:00am. Guests may request a late check out without a fee until noon, at the discretion of the front desk staff.


General Conduct:
All guests are requested to refrain from excessive noise or causing disturbance to other guests. Public nuisance cases can and will be evicted from premises, if necessary, with no refund of security deposits.


Keys:
Room keys are needed to open the parkade door after hours (10pm – 7am).


Maintenance:
Should you have any maintenance issues in your room, please advise reception as soon as possible.


Occupancy:
The maximum number of persons permitted to occupy rooms are as follows:

One Queen or One King
2 Occupants
Standard or Superior Two Queen Beds
4 Occupants
One Bedroom Suite
5 Occupants
Junior Family Suite
6 Occupants
Premium King Suite
2 Occupants
Deluxe Suite
5 Occupants
Executive Suite
5 Occupants
Family Suite
6 Occupants

Parking:
Underground parking is available, as well as above ground parking at the rear of the hotel. Parking is not guaranteed. Should hotel parking be full, there is ample street parking in the surrounding area.

Damage to hotel property:
Any damage to or breakage of hotel property will be charged to the guest and taken from the security deposit held at the time of your check in.


Swimming Pool and Hot Tubs:
Health Department regulations and Hotel Pool rules are posted in the pool area and must be strictly adhered to. Failure to do so may lead to you being requested to vacate the pool area and hotel. Infants must wear swimmer diapers in all pools and hot tubs.


Smoking:
All rooms are non-smoking, and smoking is not allowed within 5 meters of the building except in the designated smoking area found on the north side of the hotel. Smoking on the balconies is also prohibited. This includes Marijuana, cigarettes, and vapors. A $150.00 cleaning charge will apply if it is clear a guest has been smoking in the room.


Animals:
We are a non-pet friendly property. Service animals are allowed and must be arranged prior to the stay. Without pre-approval, rooms found to have a pet will be subject to a charge of CAD $200.00.

Pool Safety & Hygiene Requirements

These regulations are as per the Alberta Health Act and must be always adhered to.

Contact Numbers For Accidents & Emergencies:
Contact:
Banff Mineral Springs Hospital
Location:
305 Lynx Street
Local Number:
403 762 2222
Emergencies:
911

A First aid kit, which includes band aids and antiseptic, is located at the Front Desk for minor scratches. Any injuries of a serious nature should be reported to the local health authorities.

Pool & Hot Tub Regulations:
  1. All children under 13yrs of age must always be supervised by an adult.
  2. No diving, bombing, running, or rough play is permitted.
  3. No glass of any kind permitted in the pool area.
  4. No surf or boogie boards are permitted in the pool area.
  5. The use of floating toys is at the discretion of management.
  6. No persons should enter pool areas with cuts or abrasions.
  7. All persons must shower in the changing room prior to entry to the pool.
  8. All persons must always have proper swimming attire.
  9. No animals are permitted in the pool areas.
  10. No alcohol or smoking is permitted in the pool areas.
  11. No soap or detergent is permitted in the pool areas.
  12. No food or drinks are permitted in pool areas.
  13. No babies under 1yr old should be taken into hot tubs at any time.


Pool & Hot Tub Hours of Use:
Pool and Hot tubs are open and available from 8am – 10pm daily. Hot tubs are drained and re-filled every Monday morning and may be closed for up to 2 hours. We apologize for any inconvenience during this time.

Hotel Emergency
Evacuation Procedure

In the event of an emergency, guests and staff are to vacate via the nearest exit and assemble at the hotel’s evacuation point (muster point) at the Banff Aspen Lodge, across the street to the south, and await further instructions from hotel staff members.

High Country Inn

Follow the directions below to evacuate the hotel:
  1. Locate the floor plan on the back of your guestroom door and find the fastest way to safely exit the building.
  2. Use the exit signs in the hallway to help guide you to the nearest exit.
  3. Avoid using the elevator during an emergency.
  4. Make your way safely across Rabbit Street to the muster point located at the Banff Aspen Lodge next door.
Follow the directions below to evacuate the hotel:
  1. Sound the fire alarm.
  2. 2. Notify the fire department and front desk of the hotel.
  3. Evacuate the premises.
Environmental Programs,
Incentives and Goals

Clean the World:
All used soap, shampoo and conditioner bottles are either recycled by Clean the World, or if they’re barely used, they get sorted and shipped overseas to those less fortunate. This program takes our staff a lot of extra time to sort the bottles, but we feel it is well worth it! We estimate it keeps roughly 75,000 single use plastics out of landfills each year and blesses those less fortunate.

Executive Mat Service:
Executive Mat Service supplies our lobby and public area mats. They also assist us in taking various types of recycling, which then gets made into bio pellets to heat their water for cleaning. Our housekeeping team prides itself in sorting through recycling, so that we can participate in this great program.


Boiler replacement project in 2018:
Our new boiler is 98 percent efficient in retaining the heat it creates.


Staff Recycling Program:
At the end of each housekeeping shift, our staff sort through the various types of recycling they find in the rooms. We sort it into five different bins, which ensures it’s repurposed in the most effective way. This includes one use plastics, mixed paper, bottles/cans, glass and cardboard or boxboard. We feel this extra allotted time is worth the effort.

Recycling Information


High Country Inn
High Country Inn

****Please do not place any food waste in the recycle bins****